The daily evolution of technology is rapidly changing the world that we live in. To successfully adapt, we need new skills, including the soft skills that are playing an increasingly important role in our world. According to the social network for professionals LinkedIn, the most in-demand soft skills in 2020 were creativity, persuasion, collaboration, adaptability, and emotional intelligence.
Hard skills relate to an employee’s ability to perform a specific task, which includes technical and specific knowledge. Meanwhile, soft skills are concerned with the way that a task is performed: how a person adapts, as well as how an employee thinks, collaborates, solves problems, and makes decisions. We have noticed that, as artificial intelligence and the automation of processes take over more and more tasks, soft skills are becoming increasingly important for both individual tasks and teamwork.
Soft skills are the personal qualities that make it easier to build relationships with people, build trust and lead a team. They are essential to every successful employee, no matter that person’s position. Some find these skills most useful when communicating with external partners, suppliers, and clients, while others make use of them when building relationships with colleagues within the company. Improving soft skills allows you to achieve more successful negotiations on new contracts, better insights into and understanding of your customer’s needs, more persuasive presentations of ideas at meetings, improved relationships with your colleagues and smoother project development.
Soft skills are difficult to automate, so that is unlikely to happen in the near future. Therefore, every employee needs to understand the benefits and work to improve these skills. It is an ongoing and never-ending process. However, 2020 was a particularly productive year for improving our team’s soft skills. Over the year, we held a series of both in-person and online training courses within the company, where we improved our time management and prioritisation skills. We learned about giving and receiving feedback, as well as about emotional intelligence and its importance, and we improved our listening skills.
Having achieved positive results, we intend to continue with our soft skills training this year as well. Furthermore, to make the new information easier to remember, we have developed a virtual Integre Trans Academy where our employees can look through and revise the training materials and test their knowledge at any time.