Unleashing Sustainable Success: The Power of Stakeholder Surveys - Integretrans
June 12th, 2023

Unleashing Sustainable Success: The Power of Stakeholder Surveys

In the pursuit of creating a sustainable organization, it is vital to recognize that companies do not operate in isolation. The activities of a company, regardless of their scale, have the potential to impact the social and physical environment. To ensure sustainable development, it is crucial to understand what is important from the perspectives of individuals and other organizations.

Stakeholder surveys serve as a powerful means to gather this essential information. These surveys are structured questionnaires designed to gather insights, opinions, and feedback from various individuals or groups who have an interest in a company. Typically, stakeholder surveys include customers, employees, shareholders, partners, suppliers, and the community at large.

Stakeholder surveys are an invaluable tool for companies seeking to understand the expectations, preferences, and concerns of their stakeholders. By leveraging survey responses, businesses can make data-driven decisions, enhance customer satisfaction, boost employee engagement, and foster stronger relationships with stakeholders. Ultimately, organizations that actively listen to and act upon stakeholder feedback are better equipped to drive success, stay competitive, and achieve sustainable growth in today’s dynamic business.

Conducting Integre Trans’ First Stakeholder Survey: Insights and Engagement

At Integre Trans, we believe in the power of collaboration and open communication with our stakeholders. This year, we conducted our first stakeholder survey to gain valuable insights into their expectations and experiences on ESG (Environmental, Social and Governance) topics.

In this article, we delve into the results of our recent stakeholder survey, where we received inputs from 318 respondents across multiple stakeholder groups. Among the respondents, employees showed the highest level of engagement. Additionally, we received valuable feedback from customers, suppliers, society, shareholders, association members, partners, creditors, and even business competitors. This diverse range of perspectives ensures a comprehensive understanding of our organization’s impact on various stakeholders.

To assess the importance of different ESG areas, we asked our stakeholders to rate their significance on a scale of 1 to 5, with 5 being the highest. The results shed light on the areas that resonate most strongly with our stakeholders. The two aspects that received the highest ratings were social responsibility and good governance, both garnering an average score of 3.6 out of 5. Environmental protection, while still significant, obtained a slightly lower rating of 3.3 out of 5.

Key Findings: Resonating ESG Aspects According to Stakeholder Ratings

Analyzing the average responses across all stakeholder groups, several key ESG aspects emerged as particularly significant:

  • Occupational health and safety (average rating: 3.8);
  • Financial results (average rating: 3.8);
  • Information security: (average rating: 3.8);
  • Ethical and transparent business development (average rating: 3.8);
  • Innovation and digitization (average rating: 3.7).

While we are pleased to see that key aspects such as information security, financial results, and ethical business development received high ratings, reflecting their significance to stakeholders, it is also essential to recognize areas where stakeholders assigned relatively less importance. Among these aspects are: development of environmental policy and management system (average rating: 3.2), management of hazardous substances: (average rating: 3.3), water consumption (average rating: 3.3),and waste management (average rating: 3.3).

While these aspects received lower average ratings, it is important to emphasize that they remain significant to us. We recognize their importance and are committed to addressing these areas for improvement.

By actively engaging stakeholders and incorporating their feedback, we can ensure a comprehensive and well-rounded approach to our ESG initiatives. Our goal is to continuously enhance our performance in all aspects, aligning our practices with stakeholder expectations and achieving sustainable outcomes.

Emphasizing Transparency and Accountability: Upcoming Sustainability Report

As part of our ongoing commitment to transparency and accountability, we are currently preparing our sustainability report, which will highlight our progress across various ESG aspects, including those mentioned before, as well as many more that encompass our comprehensive sustainability efforts. So, stay tuned for the release of our sustainability report, coming soon, as we look forward to sharing our achievements and future plans with you!

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